We are a internet security company that offers a complete suite of products to protect consumers from antivirus, firewall to wireless security. Now on top of that, we are offering your own GeekBuddy 24/7 to remotely help you with your PC issues. This product will launch initially in the US but will expand globally over the next year. We are a fun, hip and deeply into our inner Geek. We make being a Geek cool!!
GeekBuddy is a web based remote chat PC support service with the capability for our GeekBuddy to assume control of your PC so that they can "fix" your PC issues while you sit back and relax. Our services range from virus removal to making your PC more Green! Our GeekBuddy will ensure that PC issues are a thing of the past!
Tell us a bit about who you are and the people you reach
The target audience ranges all demographics because people of all ages, races, income, education have issues and are not experts in PCs. You may be a high school student or a surgeon, GeekBuddy can be your remote live PC support 24/7. The same goes for men or women, rich or poor, young or old, etc. A college student or your grandmother would be perfect for this service.
What type of product or service do you offer?
We will be incorporating a Geek Buddy logo/avatar to become the iconic image/representation of live pc support agents.
What do you hope to accomplish with your new identity?
The Geek Buddy will be the central image/icon to tie the customers to our live PC support service. The Geek Buddy will invoke a feeling of Geek, Helpfulness and PC support.
The product identity is listed below:
The hope is to accomplish a rapport with the customers in that we can provide them (in their time of need) a pc experience that is without problems.
-On Demand Service that can help in analyzing, removing, troubleshoot and setup according to the needs of your pc.
-On Demand Communication – the user should be able to click and chat with a service representative at a click of the button
-One click (through the desktop) online service which lets a service representative know that you need help.
-Live PC supports' ability to enable the consumer to have an IT department without having one for their PC. It enables the user who lacks the knowledge to use their PC with someone in their corner to help.