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"Designer has failed to provide final files in pdf format. We are also missing one file. Two days have gone by and no response from designer to provide final files in the correct format. This was an EASY project, as the cover image was already provide..."

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laur5i reviewed 1 day ago

""I apologize for any inconvenience caused. This situation is an anomaly in my years of service, and it appears to be a result of miscommunication. ------------ During the project, I had requested the final page count from the client when I initially provided the JPG and PSD files. The covers were tentatively designed with an assumption of 200 pages, awaiting confirmation of the final count to proceed. Unfortunately, the page count was not provided until recently. ------------ Upon receiving the final page count, I promptly generated all necessary print-ready files and delivered them to the client. I regret any confusion or delay that may have occurred during this process. Please know that I am committed to ensuring a smooth and satisfactory experience for all my clients." ------------ This response maintains professionalism, addresses the issue, and clarifies the steps taken from your end to rectify the situation." (edited)