Upon receiving a project invitation, you’ll be asked to review the client’s brief and provide a quote for the service(s) requested. You should respond or decline in 24 hours or less in order to maintain a good responsiveness score. Clients are encouraged to work with designers who have a high response rate.
TIP: Instead of replying with a quote immediately, greet your potential new client with a nice introduction message. You can thank them for the invite, ask any clarifying questions, nail down important details, and outline any specific terms you may have. This will help establish trust with the client before they are asked to pay for their project upfront.
Before work begins, both parties will need to sign a Design Transfer Agreement, or DTA, to proceed with the project, so be absolutely sure all specifications and terms have been outlined and agreed to before sending a quote to initiate work. Any contracts you upload to the project will supersede 99designs’ DTA as long as it has been added before a quote is paid.
You can communicate with the client directly within projects on the Activity tab.
Asking the client for payment outside of 99designs is against our terms of use and will result in suspension of your account. View our policy here. Taking clients off-platform will also result in fewer projects for you in the future as completing projects on 99designs boosts your chances of being matched. Not to mention, 99designs collects payment from clients upfront and guarantees you'll be paid for work completed.